Marriotts Grande Ocean – Hospitality Rotational

Hospitality Rotational: | As a team member you will provide timely and professional check-in/check-out services in accordance with established scripting and standards. | You will rotate through different hotel operations areas including front office, rooms division and management. | In this position you will be responsible of: | -Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure. | -Maintain a friendly and helpful attitude at all times. | -Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues. | -Respond to in-house guest requests in a timely manner. | -Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings