Grand Hyatt Deer Valley – Food and Beverage Rotational

Please refer to your DS 7002 training plan that grand Hyatt Deer Valley, your host organization has offered you. This is a training opportunity and not a work program. Your training will help give you hands-on experience in U.S. business practices in your chosen occupational field or field of study. | Participants who are selected to move forward will be submitted to Grand Hyatt Deer Valley’s standard background check process per Grand Hyatt Deer Valley’s standard operating procedures. | Gain a clear overview of the host company’s operations, clientele, and niche in the marketplace. The participants will learn the scope of the host company’s activities, the history, organizational mission and objectives as well as the significance of the divisions and departments and their responsibilities in the success of the organization. The participant will begin acclimatizing to the US with the help of mentors and colleagues and learn about the differences and similarities of life in the US. | Essential Training Tasks will be as follows: | – Guest Service & Experience | Greet guests warmly and professionally, using names when known. | Escort guests to tables and present menus with elegance. | Provide detailed menu knowledge, including ingredients, preparation methods, and pairing suggestions. | Take orders accurately and ensure timely delivery of food and beverages. | Handle special requests, dietary restrictions, and cultural preferences with discretion. | – Beverage Service | Recommend and serve wines, cocktails, and specialty beverages. | For bartenders and sommeliers: craft drinks to exacting standards and offer pairing advice. | Maintain knowledge of wine lists, vintages, and spirits. | – Upselling & Personalization | Suggest enhancements (e.g., wine pairings, chef specials) to elevate the guest experience. | Personalize service based on guest preferences and previous visits. | Recognize VIPs and repeat guests, tailoring service accordingly. | – Cleanliness & Presentation | Ensure tables, linens, glassware, and silverware are spotless and elegantly arranged. | Maintain cleanliness and ambiance in dining areas throughout service. | Reset tables promptly and discreetly between seatings. | – Operational Duties | Use POS systems to input orders and process payments accurately. | Coordinate with kitchen and back-of-house teams to ensure smooth service flow. | Monitor inventory of service items and report shortages. | Please note, you will rotate through various roles and outlets while training in F&B Rotational. | **$7.25/h is the guaranteed pay rate. | ***Participants will make over $7.25/hour when tips are included.