Sonesta Miami Airport – Front Desk Rotation

At Sonesta Miami Airport, part of Sonesta Hotels, the Front Desk team is the first point of contact for guests. The Intern/Trainee program is designed to provide hands-on exposure to guest services, reservations, check-in/check-out procedures, and overall front office operations in a fast-paced airport hotel environment. | Key Responsibilities: | Guest Services & Reception | Welcome and assist guests during check-in and check-out processes | Provide accurate information regarding hotel services, amenities, and local attractions | Handle guest requests, inquiries, and concerns professionally and promptly | Front Office Operations | Assist with room assignments, key card preparation, and reservations support | Learn and use Property Management Systems (PMS) for guest accounts and bookings | Support daily front desk operations, including shift handovers and reports | Communication & Coordination | Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction | Communicate special requests or issues clearly to relevant departments | Maintain accurate records of guest interactions and transactions | Cash Handling & Administration (as applicable) | Assist with billing, payments, and cashier procedures under supervision | Ensure accuracy in posting charges and completing shift audits